Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Zyppi mobile application and the website zyppi.in (collectively, the "Platform"), operated by Zyppi ("Company", "we", "our" or "us"). By downloading, installing or using the Platform, you ("User", "Rider", "Driver" or "Vehicle Owner") agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Eligibility

• You must be at least 18 years of age to use the Platform.
• Drivers and vehicle owners must hold a valid driving licence and vehicle registration as required by Indian law.
• By using the Platform you represent and warrant that all information you provide is accurate and that you have the legal capacity to enter into this agreement.

2. Platform Services

Zyppi provides a technology platform that connects:

• Riders seeking transportation or goods-delivery services.
• Drivers and Vehicle Owners willing to provide those services.

Zyppi is a technology intermediary and is not a transportation company. The actual transport service is provided by independent drivers and vehicle owners. We do not guarantee the availability of any service at any time.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately at admin@zyppi.in if you suspect unauthorised access to your account.
• Each mobile number may be associated with only one account. Creating multiple accounts to abuse promotions is prohibited.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Bookings & Cancellations

4.1 For Riders

• A booking is confirmed only after a driver accepts your request.
• You may cancel a booking before the driver arrives. Repeated cancellations may result in temporary restriction of your booking ability.
• Cancellation fees may apply if you cancel after a driver has been assigned and has travelled towards your pickup location.
• No-shows (rider absent at pickup after driver arrival) may attract a fee and be counted against your account.

4.2 For Drivers

• Accepting a booking creates a binding obligation to complete the trip unless an emergency prevents it.
• Repeated cancellations after acceptance may result in lower trip priority or account suspension.

5. Fares & Payments

• Fares are calculated based on base price, per-km rate, time, and applicable surcharges displayed before booking confirmation.
• Accepted payment methods include UPI, debit/credit card, net banking and cash (where enabled).
• All payments are processed through PCI-DSS compliant third-party payment gateways. Zyppi does not store full card details.
• Promo codes and discounts are subject to their individual terms and cannot be combined unless explicitly stated.
• In case of disputes about fare charges, contact us within 48 hours of the trip. We may review trip data to resolve the dispute.
• GST and other applicable taxes are included in the displayed fare.

6. Driver & Vehicle Owner Terms

• Drivers and vehicle owners must complete KYC verification and upload all required documents before being activated on the Platform.
• All documents (driving licence, RC, insurance, permit) must be valid and kept up to date. Operating with expired documents may result in immediate deactivation.
• Drivers must maintain a minimum rating and completion rate as communicated in the app. Persistent underperformance may result in deactivation.
• Drivers are independent contractors, not employees of Zyppi. You are responsible for your own taxes, insurance and compliance with applicable law.
• Earnings are calculated based on completed trips and credited to your registered bank account or UPI ID per the payout schedule communicated in the app.
• Zyppi reserves the right to deactivate a driver or vehicle at any time for safety, compliance or policy violations.

7. Conduct & Prohibited Activities

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law.
• Harass, threaten, abuse or discriminate against other users, drivers or Zyppi staff.
• Provide false information during registration or KYC.
• Manipulate the rating system or offer incentives for positive reviews.
• Circumvent or attempt to circumvent fare calculation or payment systems.
• Use the Platform to solicit cash trips outside the app to avoid platform fees.
• Carry or transport prohibited or illegal goods.
• Reproduce, modify, distribute or create derivative works of the Platform without our express written permission.
• Attempt to gain unauthorised access to our systems, networks or user accounts.

Violation of these prohibitions may result in immediate account termination and legal action.

8. Ratings & Reviews

After each completed trip, both riders and drivers may rate each other. Ratings are used to maintain service quality. Zyppi reserves the right to remove ratings that violate our content guidelines or are determined to be fraudulent.

9. Safety

• Riders should verify the vehicle registration number and driver photo before boarding.
• In an emergency, use the SOS feature in the app or call 112.
• Drivers must not drive under the influence of alcohol or controlled substances.
• Wearing seatbelts is mandatory for all occupants where applicable.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Zyppi acts as a technology intermediary and is not liable for the actions, omissions or conduct of drivers, vehicle owners or riders.
• We are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Platform.
• Our total liability to you for any claim shall not exceed the amount paid by you for the specific transaction giving rise to the claim.
• We do not warrant that the Platform will be error-free, uninterrupted or free of viruses or other harmful components.

11. Indemnification

You agree to indemnify, defend and hold harmless Zyppi and its officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses (including legal fees) arising out of or related to your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

12. Intellectual Property

All content, trademarks, logos, and technology on the Platform are the exclusive property of Zyppi or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for personal, non-commercial purposes. Nothing in these Terms transfers any intellectual property rights to you.

13. Termination

We may suspend or terminate your access to the Platform at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, Zyppi, or third parties. You may close your account at any time by contacting support. Termination does not relieve you of any obligations (including pending payments) incurred prior to termination.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in India.

15. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify you of material changes via the app or email. Your continued use of the Platform after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree to any changes, you must stop using the Platform.

16. Contact Us

For any questions about these Terms, please contact: