Privacy Policy

Zyppi ("we", "our", or "us") operates the Zyppi mobile application and the website zyppi.in (collectively, the "Platform"). This Privacy Policy explains how we collect, use, share and protect information about you when you use our Platform. By using Zyppi, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account details: Full name, email address, mobile number, and profile photo when you register.
• Identity verification: Government-issued ID, driving licence, vehicle registration certificate and other KYC documents uploaded by drivers and vehicle owners.
• Payment information: UPI IDs, card details (processed securely by our payment gateway — we do not store full card numbers).
• Communications: Messages sent to our support team, feedback and complaint descriptions.

1.2 Information Collected Automatically

• Location data: Precise GPS location when you use the app to book rides, track a driver, or operate as a driver. Location is collected in the foreground (and in the background for active drivers during a trip).
• Device information: Device type, OS version, unique device identifiers, and IP address.
• Usage data: Pages visited, features used, booking history, search queries and crash reports.
• Push notification token: Used to send ride updates and promotional messages.

2. How We Use Your Information

• To provide, operate and improve the ride-booking service.
• To match riders with available drivers and share necessary trip details between them (name, phone number, vehicle details, live location) during an active booking.
• To process payments and issue receipts.
• To verify driver and vehicle owner identities and documents before activation.
• To send booking confirmations, OTPs, ride updates and important service notifications.
• To detect fraud, investigate disputes and enforce our Terms & Conditions.
• To comply with applicable Indian laws and respond to lawful government requests.
• To send promotional offers and app updates (you may opt out at any time).
• To conduct analytics and improve app performance and user experience.

3. Sharing of Information

We do not sell your personal data. We share information only in the following circumstances:

• Between riders and drivers: During an active booking, limited information (name, photo, phone number, rating) is shared to facilitate the trip.
• Service providers: Trusted third parties who help us operate the Platform (cloud hosting, payment processing, SMS/OTP delivery, analytics). These providers are contractually bound to keep your data confidential.
• Legal obligations: When required by law, court order, or to protect the rights and safety of Zyppi, its users or the public.
• Business transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred to the successor entity.

4. Location Data

Precise location is the core of our service. We collect it only when the app is in use (foreground) for riders. For active drivers during a live trip, location is collected in the background to enable real-time tracking. You can revoke location permission via your device settings, but this will prevent you from booking or accepting rides. We do not store your historical movement data beyond what is necessary for trip records and dispute resolution.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Trip records are retained for a minimum of 3 years for legal and financial compliance. If you delete your account, personal data is removed within 30 days except where retention is required by law. Anonymised, aggregated data may be retained indefinitely for analytics.

6. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encrypted data transmission (HTTPS/TLS), secure cloud storage with restricted access, and two-factor authentication for administrative systems. No method of transmission over the internet is 100% secure. If you suspect a breach, contact us immediately at admin@zyppi.in.

7. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and personal data (subject to legal retention obligations).
• Withdraw consent to receive marketing communications.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at admin@zyppi.in.

8. How to Delete Your Account

You can permanently delete your Zyppi account and the personal data associated with it at any time, in either of two ways:

1. From the app: Open the Zyppi app, go to Profile, tap Delete Account and confirm. Your account is deactivated immediately.
2. By email: Send a deletion request to admin@zyppi.in from your registered email address with the subject "Delete my account". We will verify the request and confirm once processing begins.

After a deletion request, your personal data (profile, saved addresses, uploaded documents) is permanently deleted within 30 days. Trip records that we are legally required to keep are retained as described in Section 5 (Data Retention) and deleted when that period ends. Account deletion is irreversible.

9. Children's Privacy

Our Platform is not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has created an account, we will delete the account and associated data promptly.

10. Third-Party Links

Our app and website may contain links to third-party services (e.g., Google Maps, payment gateways). This Privacy Policy does not apply to those services. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via app notification or email. Continued use of the Platform after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact: